Privacy policy

Privacy Policy

Last updated: February 1, 2026

Metis Grace operates this store and website, including all related products, services, content, and features (collectively, the “Services”) to provide you with a curated shopping experience. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make purchases from our website, or otherwise interact with us.

By using our Services, you agree to this Privacy Policy and acknowledge that you understand how your personal information will be collected, used, and disclosed.

1. Personal Information We Collect

We may collect or process the following categories of personal information:

Contact Information: Name, email address, phone number, billing and shipping address.
Account Information: Username, password, preferences, and settings.
Payment Information: Credit/debit card details, transaction information, payment confirmation.
Order Information: Items viewed, purchased, returned, exchanged, or canceled.
Communications: Messages or inquiries sent to us via contact forms or email.
Device and Usage Information: IP address, browser, device type, and interaction with our website.

2. How We Collect Personal Information

We may collect information:

Directly from you when you create an account, place an order, or contact us.
Automatically through website usage, cookies, or similar technologies.
From third parties or service providers who support us with payment processing, analytics, shipping, and marketing.
From our partners for marketing or order fulfillment purposes.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

Order Fulfillment & Customer Service: Process purchases, returns, exchanges, shipping, and provide support.
Personalized Shopping Experience: Remember preferences, suggest products, and tailor promotions.
Marketing & Communications: Send newsletters, promotions, or personalized offers.
Security & Fraud Prevention: Protect your account, detect fraudulent activity, and ensure safe transactions.
Legal Compliance: Comply with laws, regulations, and valid legal requests.

4. Sharing Personal Information

We may share personal information in the following circumstances:

With Shopify and service providers performing services on our behalf (e.g., payment processing, analytics, shipping).
With marketing partners for personalized advertising.
With affiliates or corporate group companies as needed for business purposes.
In connection with business transactions such as mergers, acquisitions, or legal obligations.
When required by law or to protect our rights and safety.

5. Security & Retention

We use industry-standard measures to protect your personal information.
All transactions are SSL-encrypted to ensure secure checkout.
Personal information is retained only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, or enforce policies.

6. Your Rights

Depending on your location, you may have the following rights:

Access & Correction: Request access to or correct your personal information.
Deletion: Request deletion of your personal information.
Portability: Request a copy of your personal information.
Opt-Out: Opt out of marketing communications or sharing of personal information for targeted advertising.
Withdraw Consent: Where processing is based on consent, you may withdraw it.

To exercise any rights, contact us at info@metisgrace.com.

7. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. Parents may contact us to request deletion of any personal information provided by a child.

8. International Transfers

Your information may be transferred, stored, and processed in countries outside your residence, including by Shopify or service providers. We rely on recognized transfer mechanisms such as Standard Contractual Clauses to ensure adequate protection.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before sharing personal information.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, laws, or website functionality. Updates will be posted on this page with a revised “Last updated” date.